WHO IS IT INTENDED FOR?
- This job is for people on welfare. Not sure if this is for you? Feel free to ask.
WHAT ARE YOU GOING TO DO?
As an employee of the Customer Contact Center (KCC), you are the first point of contact for residents and entrepreneurs of Tilburg. You help them with questions by phone or online. You ensure that everyone is helped well and friendly. In this way, you contribute to good service provision by the municipality.
WHAT DOES YOUR DAY LOOK LIKE?
You start your day on time and are ready to help people. You answer questions by phone or via the computer. You listen well, think along and look for a solution together with the customer. What you discuss, you record in the system. After six months you can also answer messages on social media and other online channels. You work in a friendly team and learn something new every day.
WHAT DO YOU BRING?
- You have MBO level 4 work and thinking level.
- You have at least one year of experience in customer service.
- You are a good communicator and think in solutions.
- You adapt easily and remain calm when things are busy.
- You are available on Monday, Tuesday and Friday.
- You work at least 24 hours a week.
- You live a maximum of 30 minutes' travel from Tilburg.
- You can start at 8:30 am.
WHAT DO YOU GET IN RETURN?
- A good salary between €15.60 and €21.32 per hour (according to the collective labor agreement for municipalities).
- You start with a temporary contract with the possibility of extension.
- You work 24 to 32 hours per week with flexible working hours.
- After three months you may work from home partly.
- You will have access to training, online courses and good guidance.
TO ASK?
Contact Us Michiel van den Berg, employment agent at the municipality of Tilburg.
michiel.van.den.berg@tilburg.nl
Are you enthusiastic? Send an email to Michiel. He will contact you to discuss the next steps.
Dutch